Refund & Cancellation
Food is different from other goods — here is exactly where you stand
Last updated: 28 July 2026
We sell food. Once a sealed food parcel has left our hands we cannot put it back on the shelf, so this policy is written to be generous where a problem is genuinely ours and clear about the few cases where we cannot help.
1. Cancelling an order
| When you cancel | What happens |
|---|---|
| Before dispatch | Cancelled in full, no questions, 100% refunded |
| After dispatch | Cannot be cancelled — refuse the delivery instead, and we will refund the item value once the parcel returns to us |
| Cancelled by us (stock, quality or serviceability) | Refunded in full, including shipping, and we tell you why |
To cancel, email support@spicecado.com or call +91 96208 28772 with your order number.
2. When we replace or refund
We will replace the item or refund you in full if:
- the parcel arrived damaged, leaking or with a broken seal;
- fresh produce arrived spoiled, crushed or unusable;
- you received the wrong item, the wrong variant or the wrong quantity;
- the product was past its use-by date on arrival;
- an item you paid for was missing from the box.
Tell us quickly
- Fresh fruit and vegetables: within 24 hours of delivery. Perishables cannot be assessed fairly after that.
- Spices, chocolates and biscuits: within 7 days of delivery, provided the pack is unopened and the seal intact.
Email us photographs of the item and the outer packaging along with your order number. Photographs are how we hold our packers and couriers to account, so please send them before discarding anything.
3. What we cannot refund
- Opened or partly consumed food, unless the complaint is about quality or safety.
- Natural variation — the shade of a turmeric batch, the size of a fruit, the bloom on chocolate that has warmed and cooled in transit. These are characteristics of real produce, not defects.
- Spoilage caused by storage after delivery, or by a delivery no one was available to receive.
- Claims raised after the windows in section 2, or without photographs where we have asked for them.
- Delivery charges on an order returned because the address was wrong or incomplete.
4. How refunds are paid
- Refunds go back to the original payment method. We do not issue cash refunds or store credit unless you ask for credit instead.
- We initiate the refund within 2 business days of approving your claim.
- Your bank or card issuer then takes 5 to 7 business days to post it. UPI is usually faster.
- For a cash-on-delivery order, we refund by bank transfer to an account you nominate.
5. Undelivered and returned parcels
Couriers make up to three delivery attempts. If all three fail, the parcel returns to us. For non-perishables we refund the item value less the shipping cost actually incurred. Perishables that return to us are unfit for resale and cannot be refunded — please make sure someone can receive the parcel on the delivery date.
6. If you are not satisfied
Write to support@spicecado.com with the subject "Escalation" and your order number. A senior member of the team responds within 3 business days. Your rights under the Consumer Protection Act, 2019 are unaffected by anything in this policy.